Shipping policy

Shipping Policy

 

Processing Time

All orders are processed within 1–2 business days after receiving your order confirmation email. You will receive another notification once your order has shipped.

Please note that processing times may be slightly longer during holidays or high-volume periods.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We currently offer the following shipping options:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping (U.S.)	3–7 business days	Calculated at checkout
Expedited Shipping (U.S.)	2–3 business days	Calculated at checkout
International Shipping	7–14 business days	Varies by destination

Delivery times are estimates and may vary depending on the carrier and location.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.

Please allow up to 24 hours for the tracking information to become available.

Shipping Locations

We currently ship within the United States and select international destinations.

If you don’t see your country at checkout, please contact us at email, and we’ll do our best to accommodate your order.

Customs, Duties, and Taxes

For international orders, ChouChou is not responsible for any customs or import taxes that may apply.

All fees imposed during or after shipping (tariffs, taxes, customs, etc.) are the responsibility of the customer.

Missing or Delayed Packages

If your package is lost in transit or significantly delayed, please reach out to us at email with your order number.

We’ll work with the carrier to locate or replace your order when possible.

Wrong Address Disclaimer

Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.